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Technical support

Over the past few years it’s become clear that two main factors are having a large impact on distribution centers across the country: e-commerce growth and a shrinking qualified workforce. In fact, e-commerce accounted for nearly 10 percent of total sales altogether in 2018.

Augmented Reality Offers a New Vision to DC Maintenance Operations 

Unplanned downtime and lost productivity can cost a DC hundreds of thousands of dollars per hour. Customer service levels can also suffer, potentially creating losses that are not as easily measured.

Extended downtime in distribution centers and manufacturing operations can cost thousands of dollars per hour. Waiting for a site visit from an engineer isn’t always a timely solution. Like most industries, distribution centers and manufacturing operations can find faster solutions in new technologies that once seemed impossible. Today’s cutting-edge technologies enable remote collaboration with 24/7/365 technical support to significantly reduce downtime.
If your DC is ready to achieve new levels of productivity and efficiency, I invite you to visit Honeywell Intelligrated at the 2019 ProMat and Automate expos on April 8–11, at Chicago's McCormick Place. 

Augmented Reality Glasses: Save Money. Prevent Downtime.

Incorrect preventive maintenance will cause downtime situations. We have seen countless situations where customers say, “If you could only see what I’m looking at right now, would allow us to solve problems faster." By having augmented reality glasses on-site at customer facilities, we can actually see the problem and tell the technicians onsite how to address the issue. TechSight is an augmented reality solution where we’re really driving the “see what I see” aspect of technical support maintenance.

To many, the concept of smart glasses technology still seems like something out of a science fiction novel. Combining live video, audio, augmented reality (AR) overlays and secure networking capabilities, smart glasses give a wearer the ability to project images to a remote third party and receive information within their field of view. As smart glasses technology has matured rapidly in recent years, early adopters have sought to utilize its vast potential in industrial applications; the material handling industry is no exception.

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