Voice technology has come a long way since it was first adopted in warehouse operations in the 1990s. This first generation of Voice technology was characterized by cumbersome speech recognition methods, proprietary device lock-ins and a limited vocabulary capable of supporting only a small range of mobility tasks. Today, speech recognition technology advancements have ushered in a new era of Voice applications in our day-to-day lives — and expanded potential for Voice in the warehouse. In our second On The Move webinar, Doug Brown, product manager of order fulfillment (Voice), Intelligrated Software, and I discussed this potential in detail.
The webinar, titled "Unshackle your DC operations with modern voice recognition technology," demonstrated how the technology used in modern warehouse Voice solutions has leap-frogged legacy Voice systems to deliver positive impacts to businesses. Not only do modern Voice systems deliver 99.99 percent accuracy and up to 45 percent productivity improvements, they also provide key differentiators that allow Voice to be used in a much more meaningful way in the warehouse, including:
- Rapid new user onboarding (no speech training required)
- Unparalleled remote support capabilities
- Powerful coaching options coupled with the ability to listen and replay any end user's audio tag
Modern speech technology changes the game
Doug and I explained that these impacts are made possible by modern advancements in speech recognition technology that are found in our smartphones, smart TVs and other Voice-enabled devices. We demonstrated how these technologies are leveraged to deliver significant improvements in modern warehouse Voice applications. Here are few of the transformative capabilities enabled by the current generation of technology that were discussed:
- Network-based service - Rather than being limited by the computing power of a mobile device, this cutting-edge speech recognition technology leverages powerful servers and advanced algorithms. This eliminates the need for expensive, proprietary devices and opens the door to features not previously available. Now DC operations managers can monitor and support multiple distribution centers from a centralized location in real time, including individual end user interactions with the system.
- Out-of-the box speech recognition - With more than 70 leading languages and dialects built into the system, Voice solutions can be immediately put to use without requiring cumbersome creation of "voice templates" by each individual employee. This enables rapid user acceptance and achievement of corporate productivity goals.
- Advanced warehouse capabilities - Large vocabulary and advanced, configurable software enables the automation of complex mobility tasks. Modern Voice technology also improves warehouse efficiencies through the consolidation of multiple pieces of information into a single spoken response, by interleaving separate work tasks into a common flow. They also allow multiple users to be active on the same task together, to facilitate role-modeling from the best workers, streamlining training initiatives.
What all this means to typical warehouse operations is that modern Voice systems more easily and rapidly achieve success when compared to their predecessors. As a result, DC managers can immediately put Voice to work on a larger selection of critical processes, instead of dealing with the distraction of trying to implement outdated technologies. Finally, because it is scalable and flexible in nature, modern warehouse Voice systems can blend a broad spectrum of different mobile worker technologies, including: pick- and put-to-light; RF scanning; robotics; and location-based services.
With the increasing complexity of omnichannel fulfillment scenarios, DC managers can utilize modern Voice systems to usher in a new era of productivity and efficiency. To learn more about how you can exploit Intelligrated Voice in your DC operations, please visit the archives section on our website to view this webinar in its entirety. While there, be sure to register for our next episode that will explore how to maximize your material handling system’s ROI with effective lifecycle management.