As rising order volumes place increasing pressure on labor resources, e-commerceorder fulfillment (e-fulfillment) center managers are always looking for ways to improve operational efficiencies. Compared to traditional distribution centers, these e-fulfillment centers require significantly more labor resources to get orders out the door, according to promised customer service level agreements (SLAs).
To meet SLAs without cutting into profit margins, managers need to be able to quickly identify underperforming labor resources and process bottlenecks. In a recent On The Move webinar co-hosted by me and Mark Steinkamp, Honeywell Intelligrated's director of solutions development, we discussed 10 ways companies can identify operational inefficiencies and address them before they impact the bottom line.
1. Know your operation. Managers often overlook the value of regularly walking the floor to evaluate areas that are labor-intensive or where traffic may be congested. In addition to this simple step, more formal audits, metrics analysis and even business intelligence tools are useful to evaluating operations.
2. Train, train and train again. Regular training (and cross-training) on systems and processes or associates and management alike is critical to running efficient operations. Posting cheat sheets, documenting SOPs and establishing a "coaching" methodology are also training best practices.
3. Put people first. To train, grow and retain employees, never forget that it's still a people-centric business where relationships are important. To keep labor focused on productivity, establish five key metrics as common ground. Then, reward top performers while discouraging unproductive habits.
4. Keep an order fulfillment focus. With increasing order volumes and SKU types, give your operation the proper tools to meet the challenge. From regular MHE maintenance and system design evaluation to mobile devices and golden zone slotting, your goal is to create an environment that helps pickers perform at their best.
5. Improve customer service. It's a service-oriented industry, and even the smallest of details can make a measurable difference. Reducing internal backlogs and ensuring vendor compliance are two easy-to-implement examples of how to do this.
6. Remove barriers to success. Perform process analysis to track problems and and identify opportunities for improvements. Pareto charts are useful for uncovering extremes and determining where to make changes. This is not a "set-and-forget" mentality, but an ongoing process.
7. Raise the bar. Even after you've made improvements, it's important to not settle for a new status quo. Instead, always strive to incrementally improve results and raise the productivity of low-performing associates.
8. Review processes. You would be surprised how many e-fulfillment centers don't have proper process documentation. Once in place, these can be evaluated and updated for continual process improvement, or entirely revamped to incorporate new workflows or automation.
9. Benchmark against your peers. Network within the MHE industry to gain insights and learn strategies that others have already successfully deployed. Engaging with your vendors and suppliers gives them opportunities to add value to your operations.
10. Assess the power of your system. Conduct a technology review to assess the efficiency of your MHE system. Is it delivering the throughput your operation requires? Then familiarize what offerings are available in the market place, and decide if an upgrade is necessary.
Even taking a few of these steps can quickly help your operations become more efficient. We urge you to view this webinar in its entirety, then reach out to us for more information on how we can help you meet your process improvement goals.