Customer Service & Support
Intelligrated Customer Service and Support (CSS) provides all the services, parts and support needed to keep systems running at peak efficiency. Staffed with a network of Intelligrated professional customer service and support specialists, multi-lingual customer service is accessible 24X7.
Call 1.877.315.3400 for technical support and assistance with parts, field service, assessments, training, upgrades and modifications.
Customer Service and Support services include:
When automated material handling systems require diagnostics beyond the capabilities of available resources, Intelligrated offers simple, hassle-free access to experts to minimize downtime and quickly restore full functionality. Intelligrated’s IN-24X7® Technical Support provides several points of accessibility and visibility for customers. Customers can call day or night, weekday or weekend – even holidays – to connect directly with a knowledgeable Intelligrated customer service engineer. IN-24X7 Technical Support includes:
- Customer Service Dashboard™
- Technology repair services
- Technical support agreements
- Per incident support
- Software maintenance contracts
Available to Intelligrated customers with an active technical support contract, Dashboard is a comprehensive online customer service and support web portal that provides visibility for all service interactions with the Intelligrated support team. Users can subscribe to view real-time support incident notifications, access project-specific as–built documentation, order genuine OEM parts from OnTimeParts™, request technology repairs and review support and order histories.
Click here to access Intelligrated Customer Service Dashboard.
Click here to register for the next Intelligrated Dashboard and OnTimeParts 101 webinar to learn more about these web-based support tools.
Intelligrated offers OnTimeParts.com, the industry’s most comprehensive material handling parts procurement website, backed by a world-class parts fulfillment operation and parts support services delivered by knowledgeable part specialists. OnTimeParts.com provides access to more than 70,000 parts with in-stock and availability information, and syncs with the Intelligrated Customer Service & Support Dashboard to provide specific parts information for each system. Intelligrated’s dedicated parts distribution center stocks genuine OEM replacement parts for all Alvey®, Buschman®, Cleco®, Crisplant®, Davco™, FKI Logistex®, Intelligrated®, Mathews®, Real Time Solutions® and Versa™ material handling systems and machinery.
For parts assistance call 877.315.3400 or visit www.OnTimeParts.com.
Intelligrated has an extensive network of regionally based field service technicians to assist with emergency repairs and supplementary service. In time-sensitive circumstances, locally-based service technicians can quickly assist with repairs and troubleshooting on-site. Intelligrated’s comprehensive field service program includes:
- Emergency repairs and troubleshooting
- Preventive maintenance services
- Installation and relocation
- Standby support
Resident Maintenance Services
Industry metrics confirm the limited availability of tradespeople with the expertise to maintain complex material handling systems. Intelligrated responds with service offerings that put certified Intelligrated technicians on-site, as a full-time extension of client staff. A dedicated resource on-site to handle often-overlooked maintenance functions extends the life of equipment and lowers total maintenance costs, while also maximizing system uptime and availability.
- Resident technician services take over time-consuming maintenance tasks
- Intelligrated assumes full responsibility for recruiting, hiring and training resident maintenance engineers to care for installed material handling systems
Equipment and System Assessments
Regular assessments pinpoint ways to increase system capacity and throughput, improve utilization and uptime, identify technology obsolescence and extend the life of mission-critical material handling systems. To avoid unexpected downtime, Intelligrated recommends annual assessments that identify and prioritize opportunities for immediate, short-range and long-term repairs. Intelligrated conveyor, sortation, palletizer and electrical system assessments offer:
- Comprehensive system evaluation completed by knowledgeable and experienced Intelligrated technicians and engineers
- Comparative snapshot of system health
- In-depth analysis of key equipment and software components
- Identification of obsolescence concerns
- Fully detailed assessment report, complete with estimates for replacement and repair
Click here to rate your operation and maintenance program.
Upgrades and Modifications
Cost-effective alternatives to a complete system replacement, modernizations, modifications and upgrades revitalize equipment by eliminating obsolete and worn parts while extending functionality. Adding years to the operational life expectancy of a system results in increased ROI, capacity, throughput and uptime.
Intelligrated offers upgrades and modifications for:
- Sortation systems
- Order fulfillment systems
Intelligrated offers training programs for general safety, material handling system operation and maintenance, as well as in-depth troubleshooting courses to help clients operate successfully and realize the full benefit of a system investment. Intelligrated training features:
- OSHA-authorized and PMMI-certified instructors
- Standard or customized educational programs to suit any operation
- Online teaching modules
- Classroom and practical hands-on exercises