Organizational Announcement - Customer Service
Cincinnati, Ohio, August 18, 2005 - We have recently made some changes in our Customer Services Group to help accentuate and improve our high level of customer support as well as our overall selling efforts. The ability of Customer Service to timely address the needs of our customers with adequately trained and supported field resources is critical to Intelligrated's success. Equally as important is our capacity to sustain high levels of preparedness and strong, positive communications with our customers. Our support during a customer crisis or in contemplating their needs -- technical support, parts replenishment, vendor scheduling, strong customer communications and direct, action-oriented follow up - is the last image a repeat or potential first time systems customer has of Intelligrated.
Dave Johnson has accepted the position of Parts Manager. Dave brings over 27 years of experience supporting customers in the retail distribution marketplace. Dave has held numerous roles including Manufacturing, Engineering, Sales Support, Project Management and Customer Service. In his new role in Customer Service, Dave will be responsible for growing and improving all support services that center around our Parts business, which also includes parts promoting, order processing, on time delivery, inventory control and warranty administration.
In addition to his current documentation and training duties, Randy Ransom has the interim responsibility to manage our field support personnel. In this regard, Randy will assure that our field service personnel are adequately trained, tooled and dispatched and that they professionally represent Intelligrated to the high standards all of you help create.
We are also expanding our department's support services to enhance our selling efforts. To this end, Ms. Brenda Chaney has joined Intelligrated as Customer Service Sales & Service Administrator. Brenda brings over 20 years of customer service administration and internal sales support expertise that will have immediate impact on our "door opener" strategies, customer relations/satisfaction metrics, and the further development and refinement of our service processes and procedures.
For additional information please contact Chris Cole, Chief Executive Officer, at 513-701-7300 or via email at chris.cole@intelligrated.com.
